Reference

How we protect your account and information

When you open an account with hitbola, we handle your personal data and payment details with clear, straightforward practices.

Data collected transparentlyDANA, OVO, GoPay and QRIS securedYour access rights explained
Explore the Lobby Read FAQ
hitbola How we protect your account and information
REACH OUR TEAM

Contact us about your privacy

Team online

Live chat

Open your account and visit the Help section in the lobby. Our team responds within minutes during business hours to answer privacy questions or process data requests.

Email support

Send us a message at [email protected] with your account email and specific request. We process data-access requests within five business days where local law permits.

Account settings

Update your personal information directly in your account dashboard. Review your payment methods, contact details and communication preferences anytime.

HOW WE SECURE YOU

Data handling and account security at hitbola

Payment encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store your payment credentials directly; your bank and payment partner hold the verification keys.

Cookie and tracking

We use cookies to keep you logged in, remember your language preference and track how you navigate the lobby. You can adjust cookie settings in your browser; blocking non-essential cookies will not prevent account access.

Account verification

When you request a withdrawal, we verify your identity using the payment method you deposited with. This prevents fraud and keeps your funds secure. Verification usually completes within one business day.

Data retention

We keep your account data as long as your account exists. After closure, transaction records are retained for three years to meet regulatory requirements; personal identifiers are deleted within 90 days.

Third-party sharing

We share only essential data with payment partners (DANA, OVO, GoPay, QRIS) and anti-fraud services to process your deposits and withdrawals. We never sell your data to advertisers or brokers.

Your data rights

You can request access to all personal data we hold, ask us to correct inaccurate information, or request deletion where permitted by law. Contact [email protected] with your account email and request type.

Privacy and data questions players ask

We collect your name, email address, phone number, date of birth and a password. We also capture your IP address and device type for security. When you add a payment method, we store the last four digits of your DANA, OVO, GoPay or QRIS identifier for your records, but your full payment credentials are held by your bank or payment partner.

All withdrawals to DANA, OVO, GoPay and QRIS are encrypted and verified using your original payment method. We match your withdrawal request against your deposit record to confirm your identity. We never ask you to share your PIN or full payment details by email or chat; verification happens securely in your account.

Yes. Log into your account, visit Account Settings, and you can review your registered name, email, phone and transaction history. To request a full data export including cookies, device logs and support conversations, email [email protected] with your account email. We provide this within five business days where local law permits.

Your account details and personal identifiers are deleted within 90 days of closure. Transaction records (deposits, withdrawals, game rounds) are kept for three years to meet payment partner and regulatory requirements. After three years, transaction data is archived and no longer tied to your name.

Yes, we use cookies to keep you logged in, remember your language and preferences, and track lobby navigation to improve the experience. We do not sell this data to third parties. You can disable non-essential cookies in your browser settings; this will not prevent you from opening your account or playing.

You can request deletion of your personal details (name, email, phone) after your account is closed. Transaction records must be retained for three years per payment partner agreements and local law, but will be separated from your identity. Contact [email protected] to initiate a deletion request.

Reach out to our support team via live chat in the lobby, or email [email protected] with your account email and specific concern. For data-access or deletion requests, include the words 'data request' in your subject line so we prioritize it. We respond within five business days.

Related Pages

hitbola Indonesia Register hitbola Casino hitbola Login About Us